What do I do if I made an accidental payment or need a refund?

If you accidentally made a payment of the wrong amount or incorrectly entered your payment details in your borrower portal (account.scratchpay.com),  please get in touch with our support team:

Scratchpay Support Phone: [phone]

Scratchpay Support Email: [e-mail]

Refunds-

• If you applied and accepted a Take 5 plan or plan requiring a down payment and DO NOT utilize the plan: you will receive an automatic refund after 13 days (when your plan expires) OR if the practice closes your plan.
• If you did not receive the services from your practice and the practice finalized your plan, please reach out to the practice directly to have them issue a refund from their Scratch dashboard.  Once requested and initiated, you will see your refund in your bank account 3–10 business days after that.